Privacy and Cookies

This Privacy Notice details what information we collect about you, how we use it and what are your rights and choices.

In this document “Handle Data” refers to Stack Data which is a British limited company (company no. 11787524).

By “Service” we mean the Handle Data service as detailed by our Terms and Conditions.

User Data

We collect information from our Service users and visitors to our website. The information is collected in order to provide the Service. More information is available below in this section

User-provided information

From users who sign-in to our Service we collect the following information:

Field Notes Email address Required in order to sign in to the Service Name Optional Phone number Optional Country Optional Team role Optional Billing and payment information Required for premium subscriptions Messages with our support and sales Required for customer support. We retain in-app chat and email messages between you and our staff User information from integrated tools Required if integrations enabled. CRM and chat tool user names and details

Cookies and tracking

We use cookies on our websites and applications.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site or service provider's systems to recognize your browser, capture and remember certain information.

We use cookies to compile aggregate data about site and application traffic and interaction so that we can offer better experience and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Cookies are also used to store current session/login information for the Service.

Automatically collected information when cookies are enabled

If you are visiting our websites or accessing our applications, we collect the following information provided by your browser or mobile device: Pages accessed, Time of visit, Time of last visit, Name of the owner of the IP address, Reverse domain of the IP address, Referring site, application, or service, including the relevant search queries that led you to Handle Data’s website. Email Address, Browser information, Operating system and device information and IP address (from users signing in to the service, for security purposes)

We use User Data

To provide the Service

We use User Data in delivery, maintenance and enhancement of the Service, to provide support and to prevent or address technical or security issues.

To communicate with you

We may send you service-related messages and notifications. These include notifications that are part of the service. You can fully control what and when to receive these types of notifications. We also send administrative messages regarding your Handle Data subscriptions, technical status updates and other related notifications.

We may also send you messages or call you regarding new product features and helpful tips on using the product and to offer training and support. You can opt-out from such messages and calls at any time.

For payments and billing

We collect payment and billing data from Handle Data customers for fulfilment of payments for the Service.

For improvement of the Service and analytics

To help improve the Service and to develop new features and functionality we collect and analyse usage information. Processing User Data for analytics purposes is done in aggregated or anonymised form.

Legal basis

We process User Data only where:

Processing User Data is necessary for providing the Service.

Processing is necessary to comply with a legal obligation.

Processing is in legitimate interests of Handle Data, but not in conflict of our users' rights.

Your rights

If you no longer wish to receive our newsletter or other promotional messages, you can opt-out of receiving them by following the instructions included on such messages.

You can request a copy, correction or deletion of your personal data by emailing us at support@handledata.io . We will respond to your request within 30 days.

You can object to our processing of your personal data at any time. For any requests or concerns, please contact privacy@handledata.io If you are unsatisfied with the response you have the right to lodge a complaint with your supervisory authority.

Security

At Handle Data, we take security seriously, and implement a variety of security measures to maintain the safety of your data.

Location

We store our data in Firebase Firestore in the UK

Sharing and Disclosure

We do not share or disclose information to third parties except in the following situations:

User instructions or consent

Information may be disclosed to third-parties if we are explicitly instructed to do so by the user, or by user consent.

Third-party service providers

We may engage third-party companies service providers or business partners to process our data and to support our business. These include for example server and hosting providers, payment processors and customer service and management tools. We ensure that these third parties process your data with utmost care and in accordance with the privacy legislation.

Change of ownership

We may disclose User Data to allow a change of ownership of Handle Data (including, but not limited to, an acquisition by or merger with another company) and related transfer of all such information to the new owner, in which case any information remains protected in accordance with this Privacy Notice.

Legal obligations

We may disclose personal data if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.

Enforcement of our rights, prevention of fraud, and for safety

We also may disclose personal information in order to:

protect Handle Data from fraud, abuse or other criminal activity
protect Handle Data rights and property against third-party allegations and claims
enforce our contracts and policies
protect rights and safety of others

Data Retention

We keep your data as long as you remain as a Handle Data User. You can request your user account to be removed by contacting our support at support@handledata.io.

After removal, your data is kept for 7 days in our system backups. For legal reasons we have to retain certain information for a longer period. This includes such information as billing and payments data.

Compliance

Your Rights

Right of Access: You may request access to your personal information and obtain a copy of your personal information which is being processed by Handle Data. If you wish to find out what personal information is being processed by Handle Data, we will provide you with the following, free of charge: purposes of processing, categories of personal information processed, recipient(s) of personal information, length of time during which the information will be stored; your privacy rights; and information on data transfers.

Right of Rectification: You may request to change, update or complete any missing data we process about you. Please note that we may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Right of Erasure: You may at any time request the deletion of your personal information.

Right of Restriction of Processing: You may request that we restrict processing your personal information if the accuracy of the Personal Information is contested by you.

Right to Data Portability: You have the right to receive personal information in a structured, commonly used and machine-readable format.

Right to object to processing Data: You have the right to object to the processing your data.

If you wish to raise a complaint on how we have handled your Personal Information, please contact us directly at support@HandleData.io

Please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements

If you are not satisfied with our response or believe we are collecting or processing your Personal Information not in accordance with the laws, you can complain to the applicable data protection authority.

Corporate Transaction

We may share information, including Personal Information, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale of an asset or transfer in the operation thereof) of the Handle Data or any of its affiliates. In the event of the above, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy.

Changes to this policy

Handle Data reserves the right to modify this Privacy Policy from time to time, so please review it regularly. If we make material changes to this policy, we will notify you here, by email or by means of a notice on the Site’s homepage prior to the changes becoming effective.

You are requested to regularly reviewing the Privacy Policy. You hereby declare that your continued use following any changed made to the Services or the Privacy Policy shall constitute your consent to any modified terms.

Contact

Individuals from the EU may contact our EU representative according to Art. 27 GDPR regarding all requests related to data protection and privacy:

Email us at: support@handledata.io

Write to us at:

3 Trinity House
Bullace Lane
Dartford
Kent